Refund & Return Policy
The Nexus Drop
At The Nexus Drop, customer satisfaction is our top priority. We strive to deliver high-quality products and a seamless shopping experience. Please read our Refund & Return Policy carefully to understand how returns, refunds, and replacements are handled.
1. Eligibility for Returns
We accept return or replacement requests under the following conditions:
The product is damaged, defective, or broken at the time of delivery
The wrong product was delivered
The product is missing parts or not as described
To be eligible, the request must be raised within 48 hours of delivery with proper proof.
2. Non-Returnable / Non-Refundable Items
Due to hygiene, safety, and operational reasons, the following items are not eligible for return or refund unless received damaged or defective:
Personal care, wellness, massagers, or hygiene-related products
Items damaged due to misuse, mishandling, or normal wear and tear
Products returned without original packaging, accessories, or tags
Change of mind, color preference, or incorrect size selection by the customer
3. How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
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Email us at [your support email] within 48 hours of delivery
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Share:
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Order ID
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Clear images or videos of the product showing the issue
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A brief description of the problem
Our support team will review your request and respond within 24–48 business hours.
4. Replacement Policy
If the product is found defective or damaged, we will offer a free replacement
Replacement will be shipped after verification of images/videos
Replacement delivery timelines may vary depending on product availability
5. Refund Policy
Refunds are issued only if replacement is not available
Once approved, refunds will be processed to the original payment method
Refunds are typically completed within 5–10 business days (depending on your bank/payment provider)
6. Return Shipping
In most cases, return shipping is not required for damaged or defective items
If a return is required, instructions will be shared by our support team
Unauthorized returns without approval will not be accepted
7. Order Cancellation
Orders can be cancelled only before shipment
Once the order is shipped, cancellation is not possible
To cancel, contact us immediately at [your support email]
8. Late or Missing Refunds
If you haven’t received your refund after approval:
Check your bank account again
Contact your payment provider
If the issue persists, email us at [your support email]
9. Important Notes
All decisions regarding returns, refunds, and replacements are at the sole discretion of The Nexus Drop
Policy may be updated anytime without prior notice
By placing an order on our website, you agree to this Refund & Return Policy
10. Contact Us
For any questions or support, feel free to reach out:
📧 Email: thenexusdrop0@gmail.com
🕒 Support Hours: Monday – Saturday (10 AM – 6 PM IST)
Our Promise
At The Nexus Drop, we believe in honesty, transparency, and customer trust. If there’s an issue with your order, we’re here to help and make it right.
