Shipping Policy

The Nexus Drop

At The Nexus Drop, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders are not processed or shipped on Sundays or public holidays.

During high-demand periods (sales, festivals, promotions), processing times may be slightly longer.

2. Shipping Time & Delivery Estimates

Estimated delivery time: 6-8 business days, depending on product type and delivery location.

Delivery timelines are approximate and may vary due to:

Courier partner delays

Remote or non-serviceable areas

Weather conditions

Customs or logistical constraints

📌 Please note: Shipping times may vary for different products within the same order.

3. Shipping Charges

Shipping charges (if applicable) are displayed at checkout before payment.

Any promotional free shipping offers will be clearly mentioned on the website.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS.

Tracking updates may take 24–48 hours to reflect after dispatch.

5. Shipping Locations

We currently ship across India.

For remote or non-serviceable pin codes, delivery may take longer or may not be possible.

If your location is not serviceable, our support team will contact you.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping details.

The Nexus Drop is not responsible for:

Delays caused by incorrect addresses

Failed deliveries due to customer unavailability

Orders returned due to incorrect information

📌 Re-shipping costs (if applicable) must be borne by the customer.

7. Damaged or Missing Packages

If you receive a damaged package, please contact us within 48 hours of delivery with:

Order ID

Clear photos or videos of the package and product

If tracking shows “Delivered” but you haven’t received the package, please contact us within 48 hours for investigation.

8. International Shipping (If Applicable)

International shipping timelines may vary significantly depending on destination country.

Customs duties, taxes, or import fees (if any) are the customer’s responsibility.

9. Delays Beyond Our Control

The Nexus Drop is not liable for shipping delays caused by:

Natural disasters

Pandemic-related disruptions

Customs clearance delays

Courier partner operational issues

We appreciate your patience in such situations.

10. Contact Us

If you have any questions regarding shipping or delivery, feel free to reach out:

📧 Email: thenexusdrop0@gmail.com
🕒 Support Hours: Monday – Saturday (10 AM – 6 PM IST)